Warranty

Warranty Terms and Conditions:

We are pleased to extend the following limited warranties on our sails, hardware, and custom products. All purchasers of products from Black Dog Sail Loft are bound to the terms of this warranty.

Black Dog Sail Loft's Warranty


All warranty claims are subject to investigation. Cooperation on the clients’ part to provide any measurements, photos, or other information requested is required to fulfill a claim.

Sail warranty covers sails under normal use. This warranty does not cover issues relating to regular wear and tear, neglect, or unauthorized modification. Normal use is understood to vary depending on location, experience, and weather conditions at the time of the error. Therefore, all cases will be inspected to ensure that the fault lies within the production, quality of material, or craftsmanship of Black Dog Sail Loft. It is also understood that normal use requires proper maintenance, storage, and handling (sail trimming) of all sails on the client’s part to keep the warranty valid. Acrylic and Dacron UV Protection is limited to a one year claim period.

Warranty only covers the person purchasing the sail. If the sail is sold to a new buyer, warranty is not automatically carried over and will be judged on a case-to-case basis.

Laminate sails are covered for a term of three years from the date of delivery.

Dacron sails are covered for a term of five years from the date of delivery.

Spinnakers are covered for a term of two years from the date of delivery.

Hardware, sail-bags, Genoa sleeves, long bags, mainsail bags, spinnaker socks, and other custom products are covered from faults developed under normal use within the first year. Normal use is understood to be using the product for the purpose it was designed for. Example: sail bags are intended for storage and not aggressive use. Therefore, tears caused by rough usage or dragging over rough surfaces will not be covered.

Hardware such as furlers and tracks are subject to their manufacturer’s warranty and are not covered under the Black Dog Sail Loft limited warranty. Please refer to the manufacturer for more information regarding a warranty claim on the following:


The Black Dog Standard for Quality

Requires all of our sails and custom products to go through an intensive quality control check in both design and production stages to ensure your sail is exactly as designed. This process involves checking measurements, quality of material, and hardware for the high quality we strive to produce. Photographs and videos are taken of each sail during production to allow us to assist in warranty claims.

The Black Dog Fit Guarantee

Black Dog Sail Loft ensures that your sail will fit upon arrival. A properly fitted sail is understood to have taken stretch, custom parameters, and rig requirements into account to design the best sail shape possible and therefore may not be fitted to the limits of your rig. Based on your design consultation, cloth stretch rates, and the requirements of your rig, your sail may not be at the maximum foot and hoist lengths. Our design team will build in room for stretching and tension to ensure that you have a perfectly fitted sail for its lifespan.

Black Dog Sail Loft will honor our Fit Guarantee for up to 90 days from the date of delivery. We strongly suggest inspecting your sails upon arrival, even if you are out of season, to ensure you do not miss your window for making a claim. We will not remake sails if the client fails to inform Black Dog Sail Loft of the sizing error within ninty (90) days from delivery. Cases with extenuating situations can be extended only with written authorization from Black Dog Sail Loft.